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Customer's requiring router
configuration or dial-in support must supply any of the following access
methods:
- A V.32 compliant MODEM,
(9600bps 8-N-1, auto-answer, echo disabled), attached to the command terminal
port (CTP) of the router or network requiring service. Or the router must have
an internal CTP MODEM. The MODEM must be connected to a telephone line
accessible from the public switched telephone network (PSTN). Please provide
the telephone number of this line when requesting support, including country
and area codes where applicable. WANtech sells a compatible MODEM, delivered to
any U.S. address for a one-time charge for $75.00. The MODEM comes
pre-configured and includes the Vanguard™ CTP cable and installation
instructions.
- VPN access via the Internet,
supplying WANtech with a USER/password combination and TCP/IP addressing for
the devices requiring configuration, or support.
Existing networks
with password protection will need to have the password protection removed for
the duration of the support period, or the router password/s supplied to
WANtech.
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